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diana_buv
Participant
April 4, 2020
Question

Срочно нужнп помощь

  • April 4, 2020
  • 2 replies
  • 164 views

Здравствуйте, нужна помощь. Хд начало обновляться, я работала в это время над макет, через мину 5 завис ноут, выключился и теперь не могу открыть документ, в облаке его нет, но в хд cloud documents высвечивается. Как исправить ошибку? 

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 6, 2020

Hi Diana,

 

Sorry to hear you are facing trouble opening the cloud document in XD. Would you mind checking if you are able to open the file from here: https://assets.adobe.com/cloud-documents? If so, please download the file and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 12, 2020

Hi Diana,

 

Could you please confirm if the issue has been resolved? Let us know if you need further assistance on the issue. We'd be happy to help.

 

Thanks,

Harshika

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