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sandy121
Participant
April 17, 2020
Question

Still unable to access design for review share link in XD too.

  • April 17, 2020
  • 5 replies
  • 521 views

I have posted one in Apr 17, 2020, and received response quickly, but when I click to reply, the reply button is missing, So another strange thing I met. Attached one Gif for your reference.

 

For the previous question:

 

Hi Sandy,

 

That's strange and sorry to hear you're having trouble accessing the share link in XD. We would like to know few more details like-

  • Would you mind telling us if the development link is working properly?
  • Is it happening with the specific file or all the files?
  • Could you please share the link with us so that we can check at our end?

 

We will try our best to help.

 

Thanks,

Harshika

 

My answers are below:

  • Development link is not working either.
  • All the files
  • I new a file to test, I send it to you.（System seems not to allow .xd file to upload, it is failed.）

 

Thanks

    This topic has been closed for replies.

    5 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    April 21, 2020

    Sorry for the trouble, Sandy. Could you please share the screenshot of your about XD info page? In order to share the file you may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over  a PM (Private Message).

     

    Note: Please share the link of this post over a PM for reference.

     

    I have also merged your previous post here for the clarity of issue.

     

    I will try my best to help.

     

    Thanks,

    Harshika

     

     

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    April 22, 2020

    Hi Sandy,

     

    I saw your text tool post issue. Could you please confirm if you're able to send the private message? I would also suggest try opening this post into a different browser.

     

    Share your results over a private message if you're unable to reply to this post. I would be happy to help.

     

    Thanks,

    Harshika

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    April 23, 2020

    Hi Sandy,

     

    If you're still facing issue with replying or sending a private message. You can get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html to get your issue resolved.

     

    Hope it helps.

     

    Thanks,

    Harshika

    S
    sandy121Author
    Participant
    April 17, 2020

    After I click the share link, the content is missing, only an error appeared. 

     

    <The Title was renamed by moderator>

     

     

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    April 17, 2020

    Hi Sandy,

     

    That's strange and sorry to hear you're having trouble accessing the share link in XD. We would like to know few more details like-

    • Would you mind telling us if the development link is working properly?
    • Is it happening with the specific file or all the files?
    • Could you please share the link with us so that we can check at our end?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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