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sandy121
Participant
Apr 17, 2020 9:27 AM UTC
Question

Still unable to access design for review share link in XD too.

I have posted one in Apr 17, 2020, and received response quickly, but when I click to reply, the reply button is missing, So another strange thing I met. Attached one Gif for your reference.

 

For the previous question:

 

Hi Sandy,

 

That's strange and sorry to hear you're having trouble accessing the share link in XD. We would like to know few more details like-

  • Would you mind telling us if the development link is working properly?
  • Is it happening with the specific file or all the files?
  • Could you please share the link with us so that we can check at our end?

 

We will try our best to help.

 

Thanks,

Harshika

 

My answers are below:

  • Development link is not working either.
  • All the files
  • I new a file to test, I send it to you.（System seems not to allow .xd file to upload, it is failed.）

 

Thanks

    This topic is closed to new replies. Start a new post to keep the conversation going.

    5 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 21, 2020 1:55 PM UTC

    Sorry for the trouble, Sandy. Could you please share the screenshot of your about XD info page? In order to share the file you may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over  a PM (Private Message).

     

    Note: Please share the link of this post over a PM for reference.

     

    I have also merged your previous post here for the clarity of issue.

     

    I will try my best to help.

     

    Thanks,

    Harshika

     

     

    Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 22, 2020 2:49 PM UTC

    Hi Sandy,

     

    I saw your text tool post issue. Could you please confirm if you're able to send the private message? I would also suggest try opening this post into a different browser.

     

    Share your results over a private message if you're unable to reply to this post. I would be happy to help.

     

    Thanks,

    Harshika

    Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 23, 2020 6:17 PM UTC

    Hi Sandy,

     

    If you're still facing issue with replying or sending a private message. You can get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html to get your issue resolved.

     

    Hope it helps.

     

    Thanks,

    Harshika

    Translate
    sandy121Author
    Participant
    Apr 17, 2020 9:27 AM UTC

    After I click the share link, the content is missing, only an error appeared. 

     

    <The Title was renamed by moderator>

     

     

    Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 17, 2020 3:09 PM UTC

    Hi Sandy,

     

    That's strange and sorry to hear you're having trouble accessing the share link in XD. We would like to know few more details like-

    • Would you mind telling us if the development link is working properly?
    • Is it happening with the specific file or all the files?
    • Could you please share the link with us so that we can check at our end?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    Translate
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