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Nimo2121
Participating Frequently
May 24, 2022
Answered

Stop individual trial for premium service, using paid adobe account

  • May 24, 2022
  • 1 reply
  • 297 views

I need urgent help cancelling a 7-day trial of Adobe XD, after unsuccessfully attempting to use it in my work computer using the starter plan for free.

Details:
・I have a paid plan for Adobe, which does NOT include Adobe XD
・I installed Adobe XD through Creative Cloud
・I opened Adobe XD, and now Creative Cloud shows that I am on a 7-day trial which I did not will to start
・https://account.adobe.com/plans includes no mention to my 7-day trial of XD, and I don't know how to cancel it
・I definitely cannot delete or cancel the plan for my Adobe account, since I use Analytics on a daily basis at work

Please provide me with support, since I am not allowed to subscribe to new services with the money of my company. 

Hoping for a quick and accurate reply.

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi @Nimo2121 ,

     

    Thanks for reaching out. You can cancel the subscription online by following the steps shared here https://helpx.adobe.com/manage-account/using/cancel-subscription.html in case if still need further assistance, please reach out to us directly using this link. 

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    May 24, 2022

    Hi @Nimo2121 ,

     

    Thanks for reaching out. You can cancel the subscription online by following the steps shared here https://helpx.adobe.com/manage-account/using/cancel-subscription.html in case if still need further assistance, please reach out to us directly using this link. 

     

    Regards

    Rishabh

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