Participant

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Stuck on creating public link

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I'm stuck on 77% on creating a public link https://prnt.sc/xy2iy8

I waited almost 2 hours and still no progress.

What seems to be the problem.

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Harshika VermaCorrect answer

Community Manager

Yeah, it's my second one for CC App (Adobe XD only). I will try to sign in / sign out my account tomorrow.

Hi Isiah,

We would like to follow up on your issue. Is your issue resolved after sign-in/sign out? Please let us know if you need further assistance.

We would be happy to help.

Thanks,

Harshika

Ares Hovhannesyan

Community Expert

Does it happens for all projects?

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Isiah0D4DAuthor

Participant

No, I can create a public link only when I am using my computer at home but not on the office.

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Ares Hovhannesyan

Community Expert

Try to sign in/sign out to your Adobe ID at office. Is your office computer second one for CC App or you use Enterprise at office? Did you have any other computer in the past with the same Adobe Id?

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Harshika Verma

Community Manager

Hi there,

I am sorry to hear you are experiencing issues while creating a public link in XD. Would you mind trying to switch to a different network and then try again?

Let us know if that doesn't help. We'll try our best to help.

Thanks,

Harshika

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Isiah0D4DAuthor

Participant

Actually it's working (Creating Public Link) when it I am using Adobe XD in my computer at home but not on the office, it always stuck and cant create a public link. But before it's working but not until today.

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