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Aaron29116804vzdp
Participant
April 17, 2023
Question

Student Enterprise Account log in issue

  • April 17, 2023
  • 1 reply
  • 405 views

So last week, my students (who all have an entripsie account through our school license) were able to log in and use XD. This past Friday, when I was starting the unit, all students were locked out of their accounts in Adobe XD. Our tech support were not able to give me any help. I have looked for articles, but have had no luck. Anyone else with this issue?

    This topic has been closed for replies.

    1 reply

    Chris W. Griffith
    Community Expert
    Chris W. GriffithCommunity Expert
    Community Expert
    April 17, 2023

    You have to contact Adobe tech support directly. They are restricting new installs of Adobe XD and in doing so, messed up their licensing system.

    A
    Aaron29116804vzdpAuthor
    Participant
    April 17, 2023

    Thank you Chris. I am getting our tech support on it as we speak. Massive inconvenience. 

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    April 17, 2023

    Hi @Aaron29116804vzdp ,

     

    We're so sorry for the trouble. You can also ask the Account Administrator to contact us directly or log a ticket using this link.

     

    Thanks

    Rishabh

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