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Brian5FB0
Participant
October 21, 2020
Question

Style Libraries are disconnected "error: can't connect to cloud server".

  • October 21, 2020
  • 1 reply
  • 349 views

I'm having this issue as well since the update, all linked style libraries have been disconnected, and can not update anything. Also having issues opening most of my cloud saved xd docs. Getting either "can't connect to cloud server" errors or "problems opening this version" errors. I have tried signing in/out of adobe cloud - nothing seems to work...

    This topic has been closed for replies.

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    October 21, 2020

    Hi Brian,

     

    Sorry to hear you're eperiencing issues with XD. Would you mind sharing the screenshot of your about XD info page and the screenshot of the error? Are you able to open the cloud docs from here: https://assets.adobe.com/cloud-documents?

     

     

    We will try our best to help you.

     

    Thanks,
    Harshika

    B
    Brian5FB0Author
    Participant
    October 21, 2020

    Hi Harshika, screens shots attached. I can preview my documents from that link but when trying to open in xd I get the error can't connect to services.

     

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    November 2, 2020

    Hi Brian,

     

    Sorry for the delay in response. Are you still experiencing the issue on XD 34.2 version? Please try again and let us know if that works.

     

    Thanks,

    Harshika

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