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Bianca29672164bruz
Participant
May 1, 2023
Question

Sudden location restriction

  • May 1, 2023
  • 1 reply
  • 532 views

When opening the Addobe Xd app a lot of my recent work was gone in the app. I can see the work on my account but when i try to open it I get this message: 

Creative Cloud services aren't activated, or they aren't offered in your location.

I am not in a different location as I was working on these projects the last few weeks. What can I do to fix this?

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 1, 2023

    Hi @Bianca29672164bruz,

     

    Thank you for reaching out, and sorry to hear you are unable to access your recent work in XD. We would request you to please ensure that you're logged in with the right Adobe ID. I checked your account, and it looks like you have an inactive individual subscription. In which language is XD installed on your machine, is it English?

     

    Please check your cloud documents here: Files | Adobe Creative Cloud. Let us know if you are able to see the files.  

     

    We will try our best to help.

     

    Thanks,

    Harshika

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