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ljh42534687
Participant
December 2, 2020
Question

Sudden loss of Comments - Able to view in CC

  • December 2, 2020
  • 1 reply
  • 555 views

I'm viewing  my published prototype in my Chrome browser (signed in and working perfectly), suddenly  additional comments posted that did not come through the comments.  Instead, I am notified by the creative cloud alert but when I go in there I am only able to view comments within the CC application, where I'm unable to reply.  Meanwhile the old comments are visible on my published instance, but not refreshed.  Help!  Any suggestions for approaching troubleshooting on this one without losing my comments?  Thanks in advance.

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    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    December 3, 2020

    Hi there,

     

    Thanks for reaching out. Could you try unchecking the "Allow Comments" checkbox, clicking "Update", then checking "Allow Comments" and updating again (basically turning it off and on again) and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    L
    ljh42534687Author
    Participant
    December 3, 2020

    Hi Rishabh - can you be more specific about where the "Allow Comments" checkbox feature you mention is?  I'm not finding it easily either in the app or cloud instance.  Also it appears now I'm able to edit and add my own comments, but the comments that were notified via CC have still not synced with my prototype.

    *CC sync tells me I'm up to date, but here's some additional setup details: working with XD version 35.1.12.5 Creative cloud sync 4.3.63.1 Chrome browser instance v 86.0.4240.183 (Official Build) (x86_64)

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    December 3, 2020

    Sorry for the confusion. The allow comments check box should be under the link settings. Please refer to the screenshot: 

     

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