Syncing issue in XD

Question

A few of my colleagues and I are collaborating on a cloud document. For the past few days, I'm not able to open it. I get this message every time. The owner of the files removed me twice and added me back, but that didn't work. I'm not sure how to resolve this issue. Please let me know how to get past this. Thank you!

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. Please try the steps shared below:

Sign out of XD & CC Desktop app.
Close CoreSync and all Adobe related process from the Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch XD from there and check if it works.

If that doesn't work, please share a few more details like:

Please share a screenshot of the About XD info page and the version of the Operating System.
Is this happening only with you or with other collaborators as well?

Regards

Rishabh

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