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jasonb48181043
Participant
February 4, 2022
Answered

Team Library assets not loading - Found workaround

  • February 4, 2022
  • 1 reply
  • 598 views

I've seen a few discussions about this but I haven't found a solution that has worked for me. Through some trials I've found out a few odd things.

 

First off I'm on a Mac, OS 12.1.

 

I have a library with some vector assets (very small files). The library was originally create in Illustrator. It is viewable on all of my Adobe apps. No sync issues. Works on all other apps.

 

When it is a personal library I can drag and drop all assets from the library to my work area in XD and they load instantly. However when I move it to a "Team" library I get this when I drop and drag and it never loads (team library is preferred to personal based on my companies use):

WORKAROUND:

If I right click on the asset in the team libary and choose "Place Linked" it drops in almost instantly. Same if I right click and choose "Place Copy."

 

So the right click is a workaround, but it would be better if the drag-drop issue could be addressed. Is there anything else I could/should try to correct the drag-drop team library loading issue in XD?

 

Thanks in advance.

 

J

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi jasonb48181043,

     

    We are sorry for the delay in response, and thanks for sharing the workaround that might help our customer. We would like to confirm if you're still experiencing the issue on XD 48 version. 

     

    I will also check for similar reports for this issue and the status.

     

    We will try our best to investigate and escalate it further.

     

    Thanks,

    Harshika

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    March 2, 2022

    Hi jasonb48181043,

     

    We are sorry for the delay in response, and thanks for sharing the workaround that might help our customer. We would like to confirm if you're still experiencing the issue on XD 48 version. 

     

    I will also check for similar reports for this issue and the status.

     

    We will try our best to investigate and escalate it further.

     

    Thanks,

    Harshika

    J
    jasonb48181043Author
    Participant
    March 2, 2022

    I just tested on XD v48 and it looks like the issue has been resolved.

     

    Thank you.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    March 2, 2022

    Awesome. Thanks for the confirmation. Glad to hear you are back on track.

     

    Please feel free to reach out if you need further assistance from us.

     

    We would be happy to help.

     

    Thanks,

    Harshika

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