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luigig28861835
Participant
December 4, 2021
Answered

Text tool not working and freezing the app - Last version of XD - Windows 10

  • December 4, 2021
  • 4 replies
  • 610 views

Hello
As the title says, in the last version of XD on my Windows 10 when i try to use the text tool the text icon appears but i'm unable to create a text and the program freezes (i need to open the task manager to close it)
Everything seems working right with the other tools

      This topic has been closed for replies.
      Correct answer HARSHIKA_VERMA

      Thanks for sharing the requested information over a private message. I have logged a bug for the issue so that our team can investigate it further.

       

      I will get back to you if we need more details and also to update you on this issue.

       

      Thanks,

      Harshika

       

      <Marking as correct only to highlight>

      4 replies

      neilh34621833
      neilh34621833
      Participant
      December 17, 2021

      This has been happening to me too, but only on Windows. I have a 2014 Macbook and it's fine there, but making edits with the text tool freezes everything inside the XD window on Windows 11. Weirdly, I can unfreeze it by unmaximizing and remaximizing the window. That's still not very productive to keep having to do that though.

        auriwagmacker
        auriwagmacker
        Participant
        December 16, 2021

        I'm having the same problem. 

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity ManagerCorrect answer
        Community Manager
        December 7, 2021

        Thanks for sharing the requested information over a private message. I have logged a bug for the issue so that our team can investigate it further.

         

        I will get back to you if we need more details and also to update you on this issue.

         

        Thanks,

        Harshika

         

        <Marking as correct only to highlight>

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          December 7, 2021

          Hi luigig28861835,

           

          Thank you for reaching out and sorry for the trouble you're experiencing while using text tool in XD. If it's happening frequently with you, then is it possible for you to record a video of your issue and share with us? Please also share the screenshot of your About XD info page. 

           

          Please also try minimizing XD window and then maximizing it again just to switch focus and let us know if that helps.

           

          If you continue to face the issue, please generate logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that we can investigate further.

           

          We'll try our best to help.

           

          Thanks,

          Harshika

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