Skip to main content
T
Tlemaitre6167845
Inspiring
August 24, 2020
Answered

The comments panel is missing in my prototype link

  • August 24, 2020
  • 6 replies
  • 2592 views

Hi!

I created a link for a prototype and everything was working, but recently when I open the prototype link the panel for the comments is missing like if the feature was disable. It only bug in Opera. In Private Navigation Mode it's working. I deleted all the cookies from https://xd.adobe.com but it doesn't work more.

Version of Adobe Xd : 31.2.12
Version of Opera 70.0.3728.119

      This topic has been closed for replies.
      Correct answer Tlemaitre6167845

      I did nothing and now everything is fine.

      6 replies

      I
      itaysunday
      Participant
      March 25, 2024

      SOLVED!!
      I customized the export link by deselecting the 'comments' option, then proceeded with the export. After completing the export, I reselected the 'comments' option, and the process was successful.

      A
      Amadeu5E12
      Participant
      February 7, 2024

      We had this issue on 2 different occasions/dates and we were able to "fix" it in two different ways:

      1. Talking to Adobe through their web chat. Somehow they accessed our account and re-enabled the comments. 
      2. I've clicked on one of my email notifications' links, going straight to the prototype comment, somehow it enabled it back (on that specific prototype only) .

      Hope this helps someone, cheers!

      Clever_Ocean15A9
      Clever_Ocean15A9
      Inspiring
      January 19, 2024

      Having same issue, no commenting panel.

        Limord
        Limord
        Participating Frequently
        February 11, 2022

        Hi all,

        we had so many issues, we lost to pages with over 20 comments from the stakeholders, 

        the link with all the comments was gone.

        We had to copy all the comments to the new link- comments section and it took a long time to retrieve all the comments.

        Today it happened again I worked on the file, when I completed all the refinements round -I updated the link and it created a new link. All the comments are gone.

        This is very disruptive to the approval process and additionally it creates a repetitive task for us and it's a very frustrating situation for our clients.

        Please resolve the issue.

         

         

         

         

          A
          Amadeu5E12
          Participant
          January 19, 2024

          We are having the same issue now, across all the prototypes - and we haven't changed anything, just suddenly the comment tab disapeared. Anyone know how to fix this? Thanks!

            T
            Tlemaitre6167845AuthorCorrect answer
            Inspiring
            September 24, 2020

            I did nothing and now everything is fine.

              D
              defaultrw2eiiadoj8h
              Participant
              February 10, 2022

              it seemed to go back to normal after i reopened the xd file, went to share link and reselected design review and then used the link and all the comments reappeared. I had it swithced for presentation link for another use and I think maybe that is what made it disappear? 

              HARSHIKA_VERMA
              Community Manager
              HARSHIKA_VERMACommunity Manager
              Community Manager
              August 24, 2020

              Hi there, 

               

              Sorry to hear you are unable to see comments panel in the prototype link. Could you please share the screenshot of the sharepane mode in XD app? Is it happening with this specific file or all the files? Is this a public link or a private link?

               

              We will try our best to help.

               

              Thanks,

              Harshika

              bavdha
              bavdha
              Participant
              August 25, 2020

              Hi there,

              I have the exact same problem as the topic starter. Shared a prototype with a client in Design Review settings (public link). Yesterday everything was working fine, but since this morning the comments panel and comments are gone. The problem occurs in all browsers I have tried: Safari, Opera and Firefox. 
              My Xd version is 32.0.22.11, Creative Cloud Sync 4.3.51.3 


                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices