The document “document name” could not be saved.

Forum|Forum|5 years ago
May 8, 2020
4 replies
1691 views

Since the update (Version 28.8.12.1 - Mac OS 10.15.4) everytime I click save it displays the above message - The document “document name” could not be saved. - Saving to Google drive on Desktop.

After I click Okay, the document appears to be saved anyway (the * asterisks * dissapears) but the document doesn't actually save.

This topic has been closed for replies.

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laurenl38371692

Participant

Similar to the other answer, my problem was also with Google Drive. I didn't have to uninstall, though. Quitting Google Drive and restarting seems to have fixed it. Not sure why it happened in the first place, though!

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eloya88533841

Participant

I had the same problem and realised it was an issue with Google Drive folders. I uninstalled Google Drive and re-installed it and everything works now!

Rishabh_Tiwari

Community Manager

Hi there,

Glad to hear that! Thanks for sharing the solution here, I am sure it will help other community members.

Regards

Rishabh

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cjkingcott

Participant

I have been having the same issue and have had it since the update mentioned.

When working on a local document, I get the error message 'The document *document name* could not be saved'. If I then try to save again, it appears to have saved but in reality it hasn't.

Is there an update on this?