The file of Creative cloud desktop app installer disappear after download it

Forum|Forum|4 years ago
September 8, 2021
1 reply
665 views

Hi everyone, After I finished downloading the file and install it on my PC, I back to the folder of the download file and it disappears, the same thing happened before, I can launch the app and use it but I need to know where is the file gone.
The other thing I face, I have a problem with installing the plugin from the marketplace, some of the plugins seem like it installed but I can't see it in XD when I need to use it, also when I try to install it shows me an Error code.

Please help me

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Jeffrey_A_Wright

Community Manager

Sabrina, what type of Adobe membership are you utilizing to install Adobe XD? What error code are you receiving when you try to install Adobe XD? Finally, what operating system are you installing Adobe XD on?

S

Sabrina_90Author

Participant

I am on the free membership, no I don't face any problem with installing Adobe XD, Except installing the plug-in it doesn't work it gives me code-3 as an error code.
And about my question in the title just I want to know why the installation file of the Creative Cloud desktop app (Creative_Cloud_Set-Up) disappears from my downloads files?

But the important now about the plug-in because I lost a lot of time trying to fix it and follow the instructions for the error (code-3).

Summary:
1- Free membership just for using Adobe XD.
2- The Error Code (Code-3) for installing Plug-in.
3- Windows 10.

Thank you for your concern

S

Sabrina_90Author

Participant

That's what I get

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