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正德彬0101
Participant
Oct 16, 2020 9:43 AM UTC
Answered

The latest version of Adobe XD can't be previewed in real time on an iPhone

I recently updated the latest version of Adobe XD, but I can't preview it in real time on my phone, it doesn't show the artboard at all, and I'm fine until it's updated

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Dan Rodney
Dan RodneyCorrect answer
Community Expert
Oct 23, 2020 4:32 AM UTC

The XD mobile app has been updated to version 34.0. I'm not sure if the App Store in China is different, but see if the new version is available so you can do realt-time preview (and get the latest version of XD for the desktop too).

Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
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5 replies

Dan Rodney
Community Expert
Dan RodneyCommunity Expert
Community Expert
Oct 17, 2020 3:59 AM UTC

Have you updated the iOS app?

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Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
正德彬0101Author
Participant
Oct 17, 2020 7:09 AM UTC

I know the reason, I am a user in China, the Apple Store in China currently supports version 33.0, and the latest version is 33.1, so it should not support real-time preview. If I switch back to the original version, I can preview in real time. Can you update the version of iosXD app?

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Dan Rodney
Community Expert
Dan RodneyCommunity ExpertCorrect answer
Community Expert
Oct 23, 2020 4:32 AM UTC

The XD mobile app has been updated to version 34.0. I'm not sure if the App Store in China is different, but see if the new version is available so you can do realt-time preview (and get the latest version of XD for the desktop too).

Translate
Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
Rajasekhar_Reddy
Participating Frequently
Oct 16, 2020 10:24 AM UTC

Greeting of the day !!

 

Could you please share below information  for better understand on the issue ?

 

  • Which version of XD you are on?
  • In which mobile device you are previewing ? Is it iOS or Android .Please do mention version of the device ?
  • Is the issue happening with any specific artboard or with all type of artboards?

 

Regards,

Rajasekhar.

 

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    正德彬0101Author
    Participant
    Oct 17, 2020 3:46 AM UTC

    33.1.12.4 (Starter Edition)

    iPhoneX ios14.0.1

     

    This problem occurs in all artboards, which cannot be displayed. Only the original prompt diagram is displayed, which means that I can connect the mobile phone to preview in real time, but I cannot see it and the artboard is not displayed

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