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bolil70867074
Participant
Jul 31, 2020 1:11 AM UTC
Question

The local file cannot be opened, error 47

Hello everyone
When I want to open an important XD local file, error 47 appears
Already tried
https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while- opening-the-cloud/mp/9143521?page=2

  • Open on another computer
  • Reinstall XD and make sure it is up to date
  • Use Creative Cloud Cleaner to clean and reinstall XD


None of these methods solve the problem, what else can I do?
(Other files can be opened normally, only it)

Thanks in advance

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2 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Jul 31, 2020 12:16 PM UTC

Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Will it be possible for you to share the file and system logs with us? If yes, please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please add the file and the system logs in shared cloud storage and you can share the link either here or you can send a DM to me by clicking on my name.

 

Note: While sending a DM, please add this discussion link in the subject.

 

Regards

Rishabh

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Aug 5, 2020 3:30 PM UTC

    Hi Jhen Boli,

     

    We would like to follow up on your issue. Would you mind updating the status of your issue with us? Is your issue is resolved? If not, please share the details asked by Rishabh so that we can escalate the issue with our engineering team for investigation.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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