The XD program freezes because Nvidia graphic card RTX 2060 Super

Question

The XD program freezes when I open more than one window with some files of the program and restarts, and often all windows freeze when I open more than one window,After tracking and trying, I did all the operations to fix the problem suggested on your site, such as repairing and resetting the program settings, as well as deleting it several times, exiting the Adobe account and registering with it again and even reinstalling Windows while preserving the programs and all these attempts failed,I reinstalled Windows again and started testing the program with every program I installed after that.I discovered that the latest update from NVIDIA for the graphics card was the cause and after deleting the latest update for the card because the problem occurred immediately after it,I put the link to the update after which the problem occurred in XD and it was released a week ago from nowhttps://www.nvidia.com/Download/driverResults.aspx/179683/en-usIn the end, it relied on the Windows update for the graphics card

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. Could you please collect system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and also, please share spin dump file by following the steps shared here:

Launch Task Manager
Select the Adobe XD process
Right click on the Adobe XD process
Select “Create dump file”
This will generate a binary file

Please add both the file to a shared location and share the link through DM by clicking on my name.

Regards

Rishabh

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