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Anonymous
September 17, 2017
Answered

There is something wrong when I was going to share my prototype.

  • September 17, 2017
  • 2 replies
  • 279 views

There is something wrong when I was going to share my prototype. It says: You do not have access to the sharing service. Contact your IT administrator to gain access.

Why is that? How should I solve it?

Thanks!

    This topic has been closed for replies.
    Correct answer elainecc

    Generally, this means that your IT department is blocking the server we share to. You should check to see if you can share from a less restricted location (like from home or a cafe with public wifi) in order to confirm. Hope that helps!

    -Elaine

    2 replies

    elainecc
    Community Manager
    elaineccCommunity ManagerCorrect answer
    Community Manager
    September 25, 2017

    Generally, this means that your IT department is blocking the server we share to. You should check to see if you can share from a less restricted location (like from home or a cafe with public wifi) in order to confirm. Hope that helps!

    -Elaine

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    September 22, 2017

    I do not see this error message listed in Troubleshooting sharing errors in Adobe XD . Can you share details required by the team to investigate this issue using the info in the article?

    We had a few users that had a similar issue, but it looks like the team wasn't able to gather info from them.

    Not able to share – Adobe XD Feedback : Feature Requests & Bugs

    Thanks,

    Preran

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