There was An Error opening the file (Error Code: 165)

Forum|Forum|3 years ago
August 20, 2022
1 reply
663 views

I Have a file which has my work (MOST IMPORTANT FILE) and i cannot open it after updating adobe xd today.

please tell me what should i do, i cannot lose the file

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Correct answer smart_Swirl5FF9

i uninstalled and installed and it will work

S

smart_Swirl5FF9AuthorCorrect answer

Participant

i uninstalled and installed and it will work

Atul_Saini

Community Manager

Hi GrizzShutsDown,

I am glad that your file is up and running now. Suppose you ran into such issues ever again. Please collect the logs using this link- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the link to me via private message ( go to my profile and click on Send a message button) after uploading it to CC or Dropbox.

These logs will help us investigate the root cause, and together we may avoid this from happening.

Thanks,

Atul_Saini

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