This feature isn’t available because your organization has disabled sharing.

Forum|Forum|3 years ago
October 31, 2022
3 replies
2960 views

Hello everyone - I really need to share my XD documents out but I get the error message "This feature isn’t available because your organization has disabled sharing." I have a private licence and I can't find where to enable sharing again - unsure how i disabled it in the first place 😞

TIA 🙂

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Correct answer HARSHIKA_VERMA

Hi @Nadine Lombard,

Thank you for being patient. It looks like the issue seems to be fixed with XD 55.1. Could you please update XD to the latest version and let us know if that works now?

Thanks,

Harshika

R

Rasha Essam

Participant

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HARSHIKA_VERMA

Community Manager

Hi @Nadine Lombard,

Thank you for reaching out. I checked your account, and it looks like you're on an individual subscription. I assume you're experiencing a similar issue mentioned here: https://community.adobe.com/t5/adobe-xd-discussions/can-anybody-tell-why-i-can-t-use-the-quot-share-quot-in-adobe-xd-cc/m-p/13298116#M67302.

If yes, then this is a known issue, and the team is investigating it. As a workaround, could you please try signing out of XD, Creative Cloud Desktop app, restarting the machine, and then signing back in?

Let us know if that works for you. We'll keep you posted on the bug.

Thanks,

Harshika

Nadine LombardAuthor

Participant

Thank you Harshika, logging out of CC and logging back in worked - how strange 🙂

HARSHIKA_VERMA

Correct answer

Community Manager

Hi @Nadine Lombard,

Thank you for being patient. It looks like the issue seems to be fixed with XD 55.1. Could you please update XD to the latest version and let us know if that works now?

Thanks,

Harshika