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Gregory5FF9
Participant
Dec 21, 2020 4:32 PM UTC
Answered

This was saved with a newer version of Adobe Xd

Dear Adobe Team,

I am having this issue about the versions. Before i left home i downloaded the latest version on macbook and opened the cloud documents without a problem.

I am trying now to open the cloud documents and i get this message about the versions, bot imac and macbook were on the same version, the latest.

What could i do to resolve this issue ?

Thank you very much,
Sincerely,

Greg Daskalakis

 

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Dec 21, 2020 9:29 PM UTC

    Hi Greg,

     

    Sorry to hear about the trouble. Please ensure that XD is updated to the latest version which is 35.3. If that's not the version showing at your end, please re-install XD and let us know if it works or if you need any further assistance.

     

    Regards

    Rishabh

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    2 replies

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Dec 21, 2020 9:29 PM UTC

    Hi Greg,

     

    Sorry to hear about the trouble. Please ensure that XD is updated to the latest version which is 35.3. If that's not the version showing at your end, please re-install XD and let us know if it works or if you need any further assistance.

     

    Regards

    Rishabh

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      Gregory5FF9Author
      Participant
      Dec 22, 2020 3:09 PM UTC

      Thank you very much for your advice. I managed to fix the issue. Merry Christmas!

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