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Irina28394214hadt
Participant
February 13, 2023
Answered

Transfer files from the former employee's account

  • February 13, 2023
  • 2 replies
  • 1122 views

Hi Adobe Community,

 

Could anyone please advise if it's possible to transfer the CC files from the former employee's account to the new employee?

 

Cheers

Correct answer Rishabh_Tiwari

Hi @Irina28394214hadt ,

 

Thanks for reaching out. If you can access the file, you can transfer the asset manually by following the steps shared here: https://helpx.adobe.com/enterprise/kb/transfer-assets.html. If you're unable to access the files from the business profile, you can ask the Admin to reclaim the asset for you by following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html 

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

2 replies

B
Bonafide1
Participant
March 11, 2025

Please could someone advice what is happening to all my work. I have now lost connection with it. Can someone please contact me over e-mail:

bonafide.brainstorming@gmail.com

 

With kind regards,

 

Bonafide1

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity ManagerCorrect answer
Community Manager
February 14, 2023

Hi @Irina28394214hadt ,

 

Thanks for reaching out. If you can access the file, you can transfer the asset manually by following the steps shared here: https://helpx.adobe.com/enterprise/kb/transfer-assets.html. If you're unable to access the files from the business profile, you can ask the Admin to reclaim the asset for you by following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html 

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

S
simplicissimus_257
Known Participant
November 20, 2024

Thanks for your answer. I have looked into this and am a bit confused:

A)  Is there really no way to copy/download more than one file at a time from the cloud file folder to transfer them?
B) This means clicking on hundreds of items and also having to follow a different workflow for different file types?

Best,
Daniel

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