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kitkatball
Participant
Oct 27, 2022 9:44 AM UTC
Answered

Transfert adobe xd files from a profil to another one ?

Hello !

 

I am getting a problem at work with my adobe profil.

My company created a new profil into my Adobe account but all my professional files are linked to my 1st profil "personal profil".

1 week ago, my "personal profil" asks me to update billing method before 14th november. I feel like I will lose access to my work.

 

Is to possible to make a transfert between profiles? 

Thanks

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Oct 28, 2022 8:14 PM UTC

Hi @kitkatball,

 

I appreciate you contacting out. Files cannot be transferred from one ID to another, sadly. You can download the files and share them locally as a workaround. However, it will break every connection to the page. Therefore you must add new links in each of the sites where you share the link.

 

I know that this is more complicated than it appears, and the team is already aware of this concern.

 

The UserVoice page has seen a similar request; please submit your feedback and upvote the request. 

 

I will also pass on your feedback to the team to make improvements.

 

Thanks,

Harshika

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Oct 28, 2022 8:14 PM UTC

Hi @kitkatball,

 

I appreciate you contacting out. Files cannot be transferred from one ID to another, sadly. You can download the files and share them locally as a workaround. However, it will break every connection to the page. Therefore you must add new links in each of the sites where you share the link.

 

I know that this is more complicated than it appears, and the team is already aware of this concern.

 

The UserVoice page has seen a similar request; please submit your feedback and upvote the request. 

 

I will also pass on your feedback to the team to make improvements.

 

Thanks,

Harshika

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