Trouble with Libraries not syncing

I asked a teammate to share an asset with me in a specific library but once it was updated, they could see it on their end but I couldn't see it on mine. I tried quitting xd and creative cloud, I also tried to unfollow and refollow the library. I now can't see the library at all or find the asset. The library is visible when I click on "manage libraries" and when I browse libraries in my creative cloud. It says that I'm following it but it's not showing up in my xd.