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R
RosaS98
Participant
May 3, 2020
Question

Unable to access a cloud document as the account has been switched

  • May 3, 2020
  • 2 replies
  • 586 views

Hi all,

 

I recently switched accounts and have just gone to look for an old file and have realised I must have saved it to the cloud option instead of to my computer. Does anyone have any idea how to get it back? The old account is cancelled.

 

Thanks heaps

 

{Renamed By MOD}

This topic has been closed for replies.

2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 1, 2020

Hi there,

 

I would like to follow up here if the issue has been resolved or not. Please let us know if you still need assistance. We would be happy to help.

 

Thanks,

Harshika

Rishabh_Tiwari
Rishabh_Tiwari
Legend
May 4, 2020

Hi there,

 

Thanks for reaching out. Could you please confirm if you requested to completely delete the old Adobe ID or you can still access it? If you can still access it, I'd request you to sign in on https://assets.adobe.com/ and look for the document there. If you are not sure about the password, you can try resetting the password.

 

Regards

Rishabh

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