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picarapicara
Participant
May 11, 2023
Question

Unable to access existing libraries or create new ones

  • May 11, 2023
  • 3 replies
  • 614 views

 

Followed most of the instructions provided on the link with no resolve. 

 

Help?

 

      This topic has been closed for replies.

      3 replies

      MarcelvG-stuurlui
      MarcelvG-stuurlui
      Participant
      May 15, 2023

      Same issues here for our team. Any solutions?

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      May 15, 2023

      Hi @MarcelvG-stuurlui @ohbfcu @picarapicara @stephanieh54020303 ,

       

      Sorry to hear about the trouble. If you have an Enterprise license, please log a ticket using this link. If this is happening with individual licenses, please share a few more details like:

       

      1. The version of OS.
      2. A screenshot of the About XD info page. You go to the XD menu and click on About XD.
      3. Is this happening with a specific file or multiple files?

       

      Thanks

      Rishabh

      O
      ohbfcu
      Participant
      May 12, 2023

      My team has been having the same issue for the past week.

      stephanieh54020303
      stephanieh54020303
      Participant
      May 11, 2023

      The same thing happened with us starting yesterday, late morning. We've been using the libraries for months now and suddenly they can't load. We have an enterprise account and all of our users are experiencing the same issue. Tried the instrucions here with no success.

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