Unable to access the cloud file

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My Adobe Xd file is showing "Sorry can't open this file" Error. Its important for me and the file is only on cloud. What should I do?

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Harshika VermaCorrect answer

Community Manager

Hi there,

Sorry for the delay in response. Would you mind checking if you're able to open the file from here: https://assets.adobe.com/cloud-documents? Is this is the only file you're having trouble to open?

We will try our best to help.

Thanks,

Harshika

Harshika Verma

Correct answer

Community Manager

Hi there,

Sorry for the delay in response. Would you mind checking if you're able to open the file from here: https://assets.adobe.com/cloud-documents? Is this is the only file you're having trouble to open?

We will try our best to help.

Thanks,

Harshika

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