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Shagufa5EEC
Participant
November 29, 2020
Answered

Unable to access the cloud file

  • November 29, 2020
  • 1 reply
  • 451 views

My Adobe Xd file is showing "Sorry can't open this file" Error. Its important for me and the file is only on cloud. What should I do?

    This topic has been closed for replies.
    Correct answer Harshika Verma

    Hi there,

     

    Sorry for the delay in response. Would you mind checking if you're able to open the file from here: https://assets.adobe.com/cloud-documents? Is this is the only file you're having trouble to open?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    December 1, 2020

    Hi there,

     

    Sorry for the delay in response. Would you mind checking if you're able to open the file from here: https://assets.adobe.com/cloud-documents? Is this is the only file you're having trouble to open?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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