Skip to main content
UI Baaz
UI Baaz
Participant
Oct 21, 2020 9:10 AM UTC
Answered

Unable to Access the cloud library

I an unable to access the cloud library it keeps giving me the attached wrror, even though i can see my libraries on the web normally but do not show in the app

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Oct 21, 2020 3:05 PM UTC

    I tried these solutions and its still not working, below are more details

    • XD Version 34.0.12
    • Operating System MacOS Catalina - Version 10.15.7 
    • Non of the libraries are showing on other apps (Even though i have a windows device and no issues there with the cloud libraries)
    • I'm connected to a private network

     


    Hi there,

     

    Thank you for sharing the info. Would you mind creating a new user account of your machine as mentioned here: https://www.imore.com/how-create-new-user-account-your-mac?

     

    Let us know if that helps.

     

    Thanks,

    Harshika 

    View reply

    6 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 21, 2020 10:59 AM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please try the steps shared below:

     

    1. Sign out of XD and Adobe CC Desktop app.
    2. Close CoreSync and all Adobe related process from the Task Manager/Activity Monitor.
    3. Sign back in on Adobe CC Desktop app and launch XD from there.

     

    Let us know if it works after that or if you need any further assistance.

     

    Regards

    Rishabh

    Translate
    UI Baaz
    UI BaazAuthor
    Participant
    Oct 21, 2020 11:56 AM UTC

    I tried downing everything listed, i also ended up uninstalling all Adobe Apps as well as Creative cloud and im still getting the same error (Attached)

    Translate
    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 21, 2020 12:49 PM UTC

    Thanks for trying. Could you please try the suggestions shared here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

     

    If this doesn't work either, could you please share a few more details like:

     

    1. The version of XD and the Operating System.
    2. Are you able to see libraries on any other Adobe apps?
    3. Are you connected to a private network or a managed network like a work network?
    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices