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Thamizhanban S
Participant
Nov 1, 2022 9:33 AM UTC
Question

Unable to access the published XD link

XD's links have crashed and public links are switched to private links by themselves. While accessing the XD Link it's showing the error message ( You can’t access this link. You don’t have permission to view it. Request access or switch to another Adobe ID. ) even though the file link has been updated as Anyone with the link

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    4 replies

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    Nov 1, 2022 12:02 PM UTC

    Hi @Thamizhanban S, thinking what I'd check, I'd make sure I updated the link after changing the setting to "Anyone with the link" (I understand you're saying that and maybe tried that but wanted to add) The other thing I'd try is I'd make a new file and share its link to see if it's a file specific issue. If you also share your operating system and XD version details maybe some other expert can also help. Hope this helps!

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    Thamizhanban SAuthor
    Participant
    Nov 1, 2022 12:33 PM UTC

    @AkinGn  Please find the OS & XD version below

    Mac Machine - Mac Book Pro
    OS - MAC OS Ventura13.0 (22A380)
    XD Version - 55.0.12.9 arm64

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Nov 30, 2022 4:29 PM UTC

      Hi @Thamizhanban S,

       

      Sorry for the delay in response and thank you for sharing the requested info. Are you still experiencing the issue with XD 55.2 version? Please feel free to update the discussion if you need further assistance.

       

      We would be happy to help.

       

      Thanks,

      Harshika

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