Unable to cancel Adobe XD trial subscription

Forum|Forum|3 years ago
September 15, 2022
2 replies
525 views

I had signed up for Adobe XD 7 day trial and now I am not able to see an option to cancel this before trial period ends.
Could someone please help me with this?

This topic has been closed for replies.

Correct answer HARSHIKA_VERMA

Hi there,

Thank you for reaching out. We would like to follow up on your issue. Are you able to cancel the plan? You may try following the steps mentioned here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html, and let us know if you need further assistance.

We would be happy to help.

Thanks,

Harshika

HARSHIKA_VERMA

Correct answer

Community Manager

Hi there,

Thank you for reaching out. We would like to follow up on your issue. Are you able to cancel the plan? You may try following the steps mentioned here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html, and let us know if you need further assistance.

We would be happy to help.

Thanks,

Harshika

A

Alison28690738f0gp

Participant

Hi

i am in the same situation. I cancelled the trial and have a cancellation email but 5 months later I'm still being charged. There is nothing to cancel as I have no plan and the contact us just takes you back to the same instructions re cancelling a plan!
please help

thank you

G