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Yogaboy
Yogaboy
Participating Frequently
April 14, 2020
Answered

Unable to co-edit a document getting error "trying to connect"

  • April 14, 2020
  • 5 replies
  • 3576 views

I like XD but it is pain .. huge pain every XD update to use it! 

We have cloud document with cooeditig enabled and every update o 9 from 10 user have this message

 

"Coediting is unavailable while offline. XD will automatically reconnect. Save as a new document to work offline, or close the document. ... "

 

If we save document like other one .. we can again use and work on document but we have to share document again between us ... again and again and again ... This happen every update!!!! Sorry Adobe .. I know that it is a beta feature .. but why do you this? 

OSX 10.15.4 ... last version XD 28.5.12.5 (but it doesn't mather which version .. coz it is for last 3 months same issue with different osx and different XD version ... 👨‍💻🤦‍♂🤷‍♂)

 

{Renamed By MOD}

 

 

    This topic has been closed for replies.
    Correct answer Max Kvelland

    Restarted my mac and applied the latest update, I'm able to access the documents now.

    5 replies

    Yogaboy
    YogaboyAuthor
    Participating Frequently
    May 21, 2020

    Yes. Finally Adobe fixed this horrible bug ... thanks ... 

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    May 21, 2020

    Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. 

      C
      Christopher247
      Participating Frequently
      May 19, 2020

      Suddenly all my cloud files I cannot access after updating because of a "Trying to reconnect" error. Doesn't surprise me because every time you do an update you beak something else. 

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      May 19, 2020

      Hi Christopher,

       

      We're so sorry to hear about the trouble, we'll try our best to help you with this. Could you please try the steps shared below:

       

      1. Please ensure that the core sync should be up to date. For more information about core sync and how to update it, please refer to this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html
      2. Please try signing out of Adobe XD and Adobe Creative Cloud Desktop app, close all Adobe related processes from activity monitor in macOS, or from Task manager if you have Windows and check again after signing in on Adobe CC desktop app and launching XD from there.

       

      If these don't help, please confirm if it's happening with all the cloud documents or only with the ones in which co-editing is enabled?

       

      Regards

      Rishabh

      C
      Christopher247
      Participating Frequently
      May 20, 2020

      CC v5.10.407

      CoreSync v4.3.42.4

       

      I tried both steps you listed and also restarted the PC and not I get the following error: 

      It is happening to only specific files and they do happen to have co-ediing enabled. 

      Infoaxon
      Infoaxon
      Participating Frequently
      May 15, 2020

      I didn't find any useful trick to access my files. I am locked out of my files on the cloud with Co-Editing enabled.

      Max Kvelland
      Max Kvelland
      Participant
      May 14, 2020

      Occasionally we run into the same issue. It's happened 2-3 times where it hasn't resolved itself in a timely fashion, which has resulted in us having to pull the document in question and re-upload it to adobe cloud (which is a pain due to losing links and share settings etc). Right now I'm locked out of 2-3 documents (while being able to access 2-3 others).

       

      1. It happens to one or multiple documents. Usually a couple of documents will stop working at the same time, but some are still accessible.

      2. Not that I have seen, although the only reason why I'm using adobe cloud is to make use of co-editing (meaning I haven't spent much time with documents in that particular state).

      3. The error occurs both when working on-site and from home. The document also becomes inaccessible to multiple people on different networks (i.e. multiple people working from home).

      4. N/A

       

      Hopefully co-editing becomes more stable and reliable in the near future, because it's really a great feature (which is why we use it so extensively).

      Max Kvelland
      Max KvellandCorrect answer
      Participant
      May 14, 2020

      Restarted my mac and applied the latest update, I'm able to access the documents now.

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      April 14, 2020

      Hi Luboš,

       

      Sorry to hear about the trouble. I'd request if you can share a few more details like:

       

      1. Does this happen with every document or specific document?
      2. Does this happen while working on Cloud Document when co-editing is not enabled?
      3. Are you connected to a private network or a managed network like in a work environment? 
      4. If you are connected to a managed network, I'd recommend trying the suggestion shared on this discussion: https://community.adobe.com/t5/adobe-xd/collaboration-error-quot-coediting-is-unavailable-while-offline-quot-after-enabling-coediting-in-xd/td-p/10847810?page=1

       

      Regards

      Rishabh

      D
      DesignerGeeking
      Inspiring
      April 27, 2020

      Hi Rishabh,

       

      I suddenly started having this issue as well. I can access non-co-editing cloud documents just fine, but now with co-editing documents I get the error message:

       

      "Coediting is unavailable while offline. XD will automatically reconnect. Save as a new document to work offline, or close the document."

       

      I was able to successfully coedit early last week and the week before, but now I get this error when opening a file I had started for co-editing, as well as when opening a co-editing files that were shared with me. I see the file load up (so it was able to access the cloud content), but then it gives this offline error message which is confusing. 

       

      It's frustrating because I can even see the edits that were made to a co-edited document, but with the dialog box I'm forced to close the document before I can zoom in to see edits (I do not wish to save a copy of the document just to see the edits in this case). 

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      April 28, 2020

      Hi there,

       

      Sorry to hear about the trouble. Could you please share a few more details like:

       

      1. A screenshot of the About XD info page.
      2. Have you tested if it's happening with a new document with co-editing enabled?
      3. You can also check the solution shared in this discussion: https://community.adobe.com/t5/adobe-xd/collaborating-adobe-xd-gives-an-error-when-coediting-is-enabled-quot-trying-to-reconnect-quot/td-p/10873299?page=1

       

      Regards

      Rishabh

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