Skip to main content
wcarnegie
wcarnegie
Participant
Apr 29, 2020 7:39 PM UTC
Answered

Unable to collaborate cloud XD files because Storage is Full... but it's not

I'm working with a file saved to cloud with plans to share and collaborate within the file, but having major errors.

  • The file is constantly trying to save but never finishes
  • When I check the versions history I get a note that it "Cannot load the document history"
  • When I invite to collaborate I get a note that " We can’t create this link because your storage is full. Go to Published on the web to remove some links to free up storage"

 

.... Except I have 100GB and am only using 140MB. Something ain't right. I can't find other topics on this anywhere. Help! 

      wcarnegie
      wcarnegieCorrect answer
      Participant
      May 7, 2020 3:02 PM UTC

      Thank you! I had to trouble shoot within Activity Monitor to shut down processes I didn't know where running, but it did work! 

      View reply

      9 replies

      rachel25141376eupk
      Inspiring
      Dec 29, 2022 5:43 AM UTC

      Perform these solutions in sequence until the issue is fixed:
      Restart XD
      Update the Creative Cloud desktop app
      End Creative Cloud processes
      Check your sign-in account
      Sign out from the Creative Cloud desktop app and sign in again
      Restart the computer

       

      This may help you,

      Rachel Gomez

      Translate
      Ionut24218022idj3
      Participant
      Apr 27, 2022 12:13 PM UTC

      I have the same problem, what can I do?

       

      Translate
      robynnlg
      Participating Frequently
      Jul 19, 2021 3:08 PM UTC

      How did you fix this? I'm having the same issue!

      Translate
      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Apr 29, 2020 8:02 PM UTC

      Hi there,

       

      Sorry to hear about the trouble. I'd request if you can share a few more details like:

       

      1. A screenshot of the About XD info page.
      2. Is it happening with a specific file or multiple files?
      3. Please sign out of Adobe XD and the Adobe Creative Cloud app and then close all Adobe related processes in the Task Manager or Activity monitor and then launch Adobe Creative Cloud Desktop app and then check again after sign in and launching XD from there.

       

      Regards

      Rishabh

      Translate
      wcarnegie
      wcarnegieAuthorCorrect answer
      Participant
      May 7, 2020 3:02 PM UTC

      Thank you! I had to trouble shoot within Activity Monitor to shut down processes I didn't know where running, but it did work! 

      Translate
        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        May 7, 2020 7:40 PM UTC

        Glad to hear it has been resolved! Feel free to reach out if you have any other questions or issues in the future. Thanks!

        Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices