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Krystian23578427fo9z
Participant
March 14, 2022
Question

Unable to connect my LAN on MacOS while launching XD

  • March 14, 2022
  • 2 replies
  • 1117 views

Hi, when i lunch ADOBE XD on MAC OS, my LAN connection is crush.
I need to shut down my computer and restart it. Then it detects the cable again. I have no such problem with other ADOBE CC applications

"None of the component interfaces are connected. Click Advanced to view the details."

 

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    2 replies

    B
    Bjørn Olav5FEA
    Participant
    June 12, 2022

    This happens to me too! When I open XD my Ethernet connection is lost. I can open Creative Cloud and see my installed applications/files. Everything else on the internet works perfectly. But the second I open XD my Ethernet connection is lost. Plugging the cable in and out gives me internet back, but if I try to open XD? Lost. I went in to Network Preferences to see what was happening, and it was really apparent. I clicked "Open", and the Ethernet connection in Network Preferences went from "Connected" to "Not Connected".

    B
    Bjørn Olav5FEA
    Participant
    June 12, 2022

    I can't use XD because of this.. I've tried reinstalling. I've opened it from Creative Cloud.

    JAB-Kader
    JAB-Kader
    Participating Frequently
    June 20, 2022

    Hello 

    Apart from the 20 people in my team, there seem to be other people with the same problem. Unfortunately, Adobe doesn't seem to have a solution for this problem yet. I found the following threads that clearly describe the same issue.

     

     

    https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/td-p/12...

    https://community.adobe.com/t5/adobe-xd-discussions/compatibility-issue-with-ax88179a/m-p/12940450

    https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/m-p/872...

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    March 16, 2022

    Hi Krystian23578427fo9z,

     

    We are sorry for the delay in response. Have you tried reinstalling XD and try launching it from the Creative Cloud desktop app?

     

    Please let us know the version of XD installed on your machine.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    K
    Krystian23578427fo9zAuthor
    Participant
    March 17, 2022

    Hi @HARSHIKA_VERMA , thanks for the answer.
    I have the latest version of ADOBE XD. I tried to reinstall.
    I tried to lunch it from adobe cc.

    Thanks,
    Krystian

    K
    Krystian23578427fo9zAuthor
    Participant
    March 17, 2022

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