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H
h4m4
Participant
July 7, 2020
Question

Unable to connect to cloud document with fixed IP address

  • July 7, 2020
  • 2 replies
  • 275 views

 

Unable to connect to cloud document with fixed IP address.

I can connect on Windows, but not on Mac.
I have set a proxy server in System Preferences.
Creative cloud works fine.
You can connect by removing the proxy settings 
and using a network that does not have a fixed IP address.
It seems that the proxy settings are required when starting Adobe, 
but I am not asked.
I reinstalled all the adobe products but it didn't work.

Please let me know if you can find a solution to this problem.

 

    This topic has been closed for replies.

    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    July 7, 2020

    Hi there,

     

    Thank you for reaching out and sorry to hear you are unable to connect to cloud document using a fixed IP address. I would like to know if you are working on an enterprise network.

     

    I will try my best to help.

     

    Thanks,

    Harshika

    H
    h4m4Author
    Participant
    July 8, 2020

    That's right.
    I work in an enterprise network.


    However, the situation is a bit special.
    Since there is an office in the university, it must be fixed to the IP address specified by the university.


    The company's network manager says the cause is unknown.
    I am inquiring to the university.

     

    Thanks for the reply.

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