Skip to main content
Participant
May 21, 2022
Answered

Unable to create a link in XD as an admin, it says to upgrade

  • May 21, 2022
  • 1 reply
  • 275 views

Can not create link to share my work (company account, Im an admin, says to upgrade but the account is newly purchased and I am not sure what is the limit ...I have not shared/created links via this new account yet.

 

<Title renamed by moderator>

This topic has been closed for replies.
Correct answer Efrat UX UI

You can delete this post- seems that I have two profiles under the same email and that caused the issue.. when I got into my second profile I couldnt see any of the files shared with me. Very confusing.. I still dont know how to manage this or the team, without loosing access..

1 reply

Participant
May 21, 2022

Would like to request help from a techinical support person at Adobe please to verify my account and pay and go over the process details (perhaps Im missing something with Log in? this is not a free plan Im using,. Should be able to use links no ?)

Efrat UX UIAuthorCorrect answer
Participant
May 21, 2022

You can delete this post- seems that I have two profiles under the same email and that caused the issue.. when I got into my second profile I couldnt see any of the files shared with me. Very confusing.. I still dont know how to manage this or the team, without loosing access..