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Efrat UX UI
Participant
May 21, 2022 5:55 PM UTC
Answered

Unable to create a link in XD as an admin, it says to upgrade

Can not create link to share my work (company account, Im an admin, says to upgrade but the account is newly purchased and I am not sure what is the limit ...I have not shared/created links via this new account yet.

 

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Efrat UX UICorrect answer
Participant
May 21, 2022 7:08 PM UTC

You can delete this post- seems that I have two profiles under the same email and that caused the issue.. when I got into my second profile I couldnt see any of the files shared with me. Very confusing.. I still dont know how to manage this or the team, without loosing access..

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Efrat UX UIAuthor
Participant
May 21, 2022 6:20 PM UTC

Would like to request help from a techinical support person at Adobe please to verify my account and pay and go over the process details (perhaps Im missing something with Log in? this is not a free plan Im using,. Should be able to use links no ?)

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Efrat UX UIAuthorCorrect answer
Participant
May 21, 2022 7:08 PM UTC

You can delete this post- seems that I have two profiles under the same email and that caused the issue.. when I got into my second profile I couldnt see any of the files shared with me. Very confusing.. I still dont know how to manage this or the team, without loosing access..

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