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jans46175315
jans46175315
Participant
Oct 14, 2021 2:31 PM UTC
Question

Unable to do co-editing in XD, error says no permission.

Hello,

I would like to create a team project so me and my collegue can work together with "Co-Editing".

Unfortunately we can't add each other into our projects. The error message (after click on email) tells that we have no permission. But in Creative Cloud, we both show up as "added".

What can we do? We both have installed the newest version of XD.

I have a business licence and he has an individual licence, but that shouldn't be a problem, I guess?

Thank you!

 

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9 replies

Randy Edmunds 2
Adobe Employee
Randy Edmunds 2
Adobe Employee
Feb 15, 2022 7:02 PM UTC

Need to have same version of XD on all clients. Should not be a problem across Mac and Windows.


Should only have to Share Documents and any Libraries from 1 user to the other.

For the indiviual license, I think there may be some Sharing limitations for Free-tier accounts, but otherwise I am not aware of any issues. If this is the case, try Sharing from business account to free-tier account.

 

Hope this helps,

Randy

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    jans46175315
    jans46175315Author
    Participant
    Feb 17, 2022 5:16 PM UTC

    Thank you for the support. He uses a paid single license (cancelable monthly) that only includes Adobe XD. I use the full CC with business license (annual billing).

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    Randy Edmunds 2
    Adobe Employee
    Randy Edmunds 2
    Adobe Employee
    Feb 17, 2022 5:36 PM UTC

    Sounds like it should work.

     

    After the document is Shared by author, the other client should receive both an email and a notification where there is a link for opening this document directly. Or other client can go to Shared With You section of Welcome Screen to find the document. So, maybe try each of those methods.

     

    HTH,

    Randy

     

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      jans46175315
      jans46175315Author
      Participant
      Feb 15, 2022 8:36 AM UTC

      If anyone knows the answer, we are still curious. Currently we are settled with the "workaround" of using another design tool for collaborative projects and convert the files in th end.

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      jans46175315
      jans46175315Author
      Participant
      Oct 20, 2021 6:42 AM UTC

      Are we the only ones with this problem?
      Perhaps a point to note: I work on a Mac, while my colleague uses a Windows machine.

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      Catrin24580758i9p1
      Catrin24580758i9p1
      Participant
      Jun 7, 2023 6:51 AM UTC

      We have the same problem, how did you solve it? The answers from adobe to your issue, weren`t very helpful. 

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