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Adedoyin233649172zla
Participant
May 16, 2022
Answered

Unable to download Adobe XD Assets in shared link (even in Development mode)

  • May 16, 2022
  • 2 replies
  • 2411 views

Hello Adobe support team, 

 

If I will be very honest, Adobe XD hasn't been giving me a pleasant experience due to so many things not going right. Such as incessantly having to repair/download XD over and over again because the app just won't load past the splash screen (displaying only XD logo). The latest issue I'm experiencing with it now is that the option to download assets from the shareable link (even though I set it to development mode) is not showing. The Developer who is to code it is unable to download the assets from the link.

 

This is not a good experience at all. I remember this option was available some weeks or a few months back but now it's disappeared.

    This topic has been closed for replies.
    Correct answer AkinGn

    Hi @Adedoyin233649172zla , as I see it from some other conversations, that might due to a network problem. For now as a workaround, pasting screens with the required assets to a new file and sharing that new file as a development link in the settings can resolve the issue. For further help, I suggest you to contact support at https://helpx.adobe.com/support/xd.html Hope this helps!

    2 replies

    I
    Isaac5E4A
    Participant
    February 27, 2024

    I am also experiencing this problem. Once i update/create a link, some images disappear. I've tried re-exporting the images into different formats, deleting original and placing new image in, copy & pasting it in, deleting the app and reinstalling. This is happening across different boards. Please help!

    AkinGn
    Community Expert
    AkinGnCommunity ExpertCorrect answer
    Community Expert
    May 16, 2022

    Hi @Adedoyin233649172zla , as I see it from some other conversations, that might due to a network problem. For now as a workaround, pasting screens with the required assets to a new file and sharing that new file as a development link in the settings can resolve the issue. For further help, I suggest you to contact support at https://helpx.adobe.com/support/xd.html Hope this helps!

      helengra551
      helengra551
      Participant
      January 23, 2024

      I'm still having this problem over a year later... are Adobe any closer ro solving this? It's very frustrating to have to keep creating new files and copying and pasting to allow the correct access for the developer when you've already given the access on the original file

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      January 24, 2024

      Hi, 

      Sorry to hear about the trouble. Is this happening with a specific file or multiple files? Have you tried the suggestions shared in this discussion? 

       

      Thanks

      Rishabh

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