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Participant
Jan 21, 2021 7:37 AM UTC
Answered

unable to download and update xd in window 10

i can not install and update xd in my laptop. I did download other software they work fine but xd got proble.

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Jan 21, 2021 3:45 PM UTC

    Hi Prabha,

     

    Sorry to hear you to hear you are unable to download XD. In addition to what Italo has asked, I would like to you check if your system meets the minimum requirements to install XD from here: https://helpx.adobe.com/hk_en/xd/user-guide.html/hk_en/xd/system-requirements.ug.html and we will take it from there.

     

    Thanks,

    Harshika

     

    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Jan 21, 2021 3:45 PM UTC

    Hi Prabha,

     

    Sorry to hear you to hear you are unable to download XD. In addition to what Italo has asked, I would like to you check if your system meets the minimum requirements to install XD from here: https://helpx.adobe.com/hk_en/xd/user-guide.html/hk_en/xd/system-requirements.ug.html and we will take it from there.

     

    Thanks,

    Harshika

     

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    italosan
    Community Expert
    Community Expert
    Jan 21, 2021 11:30 AM UTC

    Hi, we're sorry you're having trouble with Adobe XD. Could you provide us with the features of your computer? Also, do you get any error messages?

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