Skip to main content
T
TheunisTM
Participating Frequently
September 8, 2020
Answered

Unable to download the copies of components on share sink when marked for download in XD

  • September 8, 2020
  • 3 replies
  • 973 views

Hi all.
I am experiencing a bug where I'd make a new instance of a component (just a colour change) and then I just drag a copy of that instance to the side so the 2 instances are next to each other. That copy is auto-checked as a Downloadable Asset.

 

All that said, when you check the newly updated link, the new instance does not appear as downloadable on the Assets list and clicking on it doesn't show a Download option.

 

THIS IS MY CURRENT SOLUTION:

In the doc, I just ungroup that instance and then regroup all it's elements again. Then Mark it for download and update the Share Link again. That fixes it.

 

BUT that said, just because there is this workaround doesn't mean the issue is fixed. Even if I uncheck the downloadable asset option on the new instance and then check it again, it still won't appear as such on the updated link. So clearly there is an issue here of XD not reconciling the new asset as downloadable.

 

<Title renamed by moderator>

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi there,

 

I have got an update from the team that the bug is already logged for this issue and they are investigating on it. You will definitely see improvements in the future releases of XD.

 

Hope it helps.

 

Thanks,

Harshika

3 replies

Daniel Silva123
Daniel Silva123
Participant
March 23, 2022

Hi there. 

Same issue here. It's sad to see that almost two years after this thread was opened and the problem still hasn't been fixed. I have to workaround to get this resolved.

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
March 23, 2022

Hi Daniel Silva123,

 

We understand how frustrating it could be. I have followed up with the team working on this issue and will share the update as soon as I hear back from them.

 

I am sorry for the inconvenience.

 

Thanks,

Harshika

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    September 14, 2020

    Hi there,

     

    I have got an update from the team that the bug is already logged for this issue and they are investigating on it. You will definitely see improvements in the future releases of XD.

     

    Hope it helps.

     

    Thanks,

    Harshika

    paula45343625
    paula45343625
    Participant
    January 25, 2021

     

    Hi 

     

    I'm experincing the same issue (is everyone?).

    Here's an example

    I have a component in my library. I drag over first one instance and then another instance (or copy paste the first already on the board). I make changes like apply different colours maybe drop an image into a container.

    I mark them both for export.
    I create a share link and can see on the downloadable check box that there are two assets, all looks fine.
    But when I preview the link there is only the first instance available to download!
    The same will happen if I go through Export > Batch

    No matter how many instances you have on the board only the first will export. In code view the remaining instances seem to be applied as cell backgrounds  
    eg.
    'background: transparent url('img/2.png') 0% 0% no-repeat padding-box;'

     

    After a few hours exploration my workaround is to make each instance after the first a group and then they seem to pull through.
    But thats not great is it? The whole point is to create many assets from one component with ease. I would hope that this is something considered to be urgent as it without discovery a trick to make it work, it's impossible to export all assets needed through XD.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 9, 2020

    Hi there,

     

    Thank you for reaching out and using Adobe XD. 

     

    Sorry to hear you're having trouble with XD and thanks for sharing the workaround also. We would like to know few more details so that we can investigate the issue-

     

    • Is it happening with all the files and with every components or with some specific ones?
    • What is the OS and XD version of your machine?
    • Is it possible for you to record a video and share with us?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices