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A
Aleksihvon
Participating Frequently
July 31, 2021
Answered

Unable to Drag drop component published in previous XD version to canvas in XD 49

  • July 31, 2021
  • 7 replies
  • 7958 views

Hello, i am unable to use the shared components from my library on other documents than the main one whilst my team members can in any document. Only a select few of the components will appear in the new document i roughly counted 5/100+. This is a huge problem since i am unable to use the UI-Kit i have created.

 

Details

  • I am the owner and creator of the shared library
  • Adobe Xd 49.0.12
  • Library is a cloud document

 

Library is shared with

  • Everyone members - Team
  • Me (can-edit)
  • Team member #2 (can edit)
  • Team member #3 (can view)

 

Document share

  • Password link
  • Invitation link

 

 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer Namon5F93

    Yesterday I updated to XD v50.0.12 and this resolved the issue for me. I am now able to drag and drop items from my libraries as I was able to do before v49. Thank you, Adobe, for fixing this! 

    7 replies

    N
    Namon5F93Correct answer
    Participant
    April 14, 2022

    Yesterday I updated to XD v50.0.12 and this resolved the issue for me. I am now able to drag and drop items from my libraries as I was able to do before v49. Thank you, Adobe, for fixing this! 

    A
    Anonymous
    April 22, 2022

    I am on Adobe XD v50.0.12.14 and still unable to drag certain components to the canvas. Thanks for the "solution" anyway.

    L
    Leentje5FDB
    Participating Frequently
    May 4, 2022

    Same here. I was able to drag the elements untill I did the update... Realy enoying... 

    isabelr34324212
    isabelr34324212
    Participant
    March 22, 2022

    Hi,

     

    I have been experiencing troubles when dragging and dropping components from libraries in XD. The feature works for some random assets but not for all. I have been having this issue for 2 weeks now, and some colleagues have told me the same. Is there any way to fix it or it is a bug that it is already in progress to be repaired? Thank you in advance.

     

     

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      March 22, 2022

      Hi isabelr34324212,

       

      Sorry for the trouble. It's a known issue, and the team is working on fixing it in upcoming releases. Meanwhile, please try the workaround suggested in the correct answer to this post.

       

      Let us know if that helps.

       

      Thanks,

      Harshika

      A
      AleksihvonAuthor
      Participating Frequently
      March 15, 2022

      Fix
      Since no representative takes on this case and wasting time in customer support i had to debug myself the issue for hours. The issue is fixed by unfollowing the library in question, and then re-following it, this will re-download the library for you and fix the issue. Make sure before doing so it's shared with you and or another person though so that you do not loose access to the entire library before doing so.

        D
        default7f35nzk8q0fk
        Participant
        March 15, 2022

        How does the library owner unfollow though? We can't find that option for them 😞 

          J
          Jenn23616135xij9
          Participating Frequently
          March 16, 2022

          Similar question. I am the only person on the team who uses XD, and I created the library, so I don't know how to fix this. Pretty big problem.... 

          A
          AleksihvonAuthor
          Participating Frequently
          March 14, 2022

          Update: Switching to a new user and installing Adobe Xd fixes the issue on Windows. However i am still unable to fix the issue on my work account. I have tried uninstalling all Adobe products and running the creative cloud cleaner tool to no avail.

           

          The reason seems to be because even though uninstalling and cleaning it still keeps the library file somewhere in Windows local storage. Reason being because the new Windows user had to download the library and then everything worked. On the work user it didn't have too meaning it has to be stored somewhere on the computer. Please let me know how i delete this file on my computer so that i can get Xd working again.

          D
          default7f35nzk8q0fk
          Participant
          March 14, 2022

          Similar problem here: my colleague can drag the design components I made onto an artboard, but not the ones she made and vice versa. We take the componets as well as icons and illustrations (same problem here) from shared library files (she's the owner). It is costing a lot of time that we cannot afford to lose. 

          Nely created componets are not affected by this - but it is out of the question to recreate the whole design system.

            A
            AleksihvonAuthor
            Participating Frequently
            March 14, 2022

            I found that manually updating a component makes it available, however there is no way to update all components of a library and we have over a hundred not to mention child components and making an arbitary change to everyone and then going back in and changing it for everyone would take days for us if not a week. The problem seems to be that components do not update to the newest version of Xd and when updating the library it only updates the component you made the changes to, not the entire library. I've spent the last four months creating a design system and this is really frustrating we cannot recreate it.

              A
              AleksihvonAuthor
              Participating Frequently
              March 14, 2022

              Update
              For whatever reason the library only works if i install the older version 48.0.12 Adobe Xd, it is then possible to use the component library on other documents for me i can also use the newest version 49.0.12 then but if i uninstall 48.0.12 then the component library stops working again like in the attatched gif, how can i fix this and no keeping 48.0.12 installed is not a solution.

              Weeblewobb
              Weeblewobb
              Participant
              July 31, 2021

              Created a new component in my component library. Unable to drag the newly published componented from the Library into the document of my XD files. I can copy and paste the component but cannot drag from the Library panel onto the artboard.

              No error is shown, no reason why.

               

               

              {Title renamed by MOD}

                C
                Community Manager
                Chethan GirishCommunity Manager
                Community Manager
                August 2, 2021

                Hi There,

                 

                Thanks for reaching out and sorry to hear about the trouble. I'd request if you can share a few more details like:

                 

                1. The version of Adobe XD.
                2. The version of Mac or Win  which you are using.
                3. If it is happening with a specific file or multiple files, will it be possible for you to share the file with us?
                4. Is it possible to share a video of your workflow which you are working on so it will be useful to know your workflow and also help us to reproduce the issue from our end. Tried to reproduce your issue from our end on latest XD version-42.0.21.11 on Mac machine by, but I am able drag components on to canvas from the document assets/published libraries without any Issue, so please share the above mentioned  details.

                 

                We're here to help, just need more information.

                 

                Thanks,

                Chethan

                A
                amandaw92518929
                Participant
                August 16, 2021

                I'm having the same issue. 

                1. I'm on the latest version of XD, 42.1.22.4
                2. I'm on MacOS Catalina, v10.15.7
                3. it's happening with multiple files. some components work to drag into files, and others don't. none of the links are broken and the library is up to date.
                4. I have attached a video of the issue.

                 

                I work for a large organization with many designers utilizing our design library. This will become a major issue, especially next month when Adobe removes support for copying/pasting linked assets across documents.

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