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j.hogue-oomph
Participant
May 2, 2022
Answered

Unable to Duplicate, Copy, Paste, Ungroup, Drawing new objects in XD on a specific file.

  • May 2, 2022
  • 2 replies
  • 771 views

I can not duplicate itesm on an Artboard. Command D does nothing, click and drag holding down options duplicates the object as long as I am holding down the option key — when I release it, the duplicated object disappears. Copy and paste also produce no results. With the Layers panel I see these objects briefly appear at the top most layer and then disappear. 

In troubleshooting, I thought that because the oibjects were grouped (not components) that it might be an issue with groups. It was then that I realized ungrouping objects no longer worked either. In trying to test an ungrouped object, I drew a new one and now that disappears as soon as I release my mouse as well. 

 

In short, the bulk of the useful features in XD are now broken and useless. I restarted my computer, uninstalled and reinstalled XD and the proble persists. 

 

No recent OS update occured and there are no pending updates in Creative Cloud. 

 

Max OS 11.6.5 2.5ghz quad-core Intel Core i7
Adobe XD v. 50.0.12.14 x64
Creative Cloud Sync 5.8.0.19

 

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Correct answer j.hogue-oomph

The solutiuon was to download the file as a local file and reupload it as a Cloud doc. That broke all the links my client had to the document, but at least we have a document that now works. 

 

I'd still like to know more about what happened here, but also have work to do… so, yeah. That's a bummer that I had to go through this hassle but I also know sometimes code just does not work the way you expect it to. 

2 replies

j.hogue-oomph
j.hogue-oomphAuthorCorrect answer
Participant
May 3, 2022

The solutiuon was to download the file as a local file and reupload it as a Cloud doc. That broke all the links my client had to the document, but at least we have a document that now works. 

 

I'd still like to know more about what happened here, but also have work to do… so, yeah. That's a bummer that I had to go through this hassle but I also know sometimes code just does not work the way you expect it to. 

Harshika Verma
Community Manager
Community Manager
May 10, 2022

Glad to hear you are able to resolve the issue, j.hogue-oomph. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

j.hogue-oomph
Participant
May 2, 2022

Update: This seems to be the problem with one file only (…so far. Another file worked fine).