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J
Joementum
Participant
July 9, 2021
Answered

Unable to edit anything in a specific XD file.

  • July 9, 2021
  • 2 replies
  • 1453 views

I went to edit a component. XD opens the original component from another XD file. The file opens but then the document freezes. Not the app. Just the document. I can't edit the file. I can't close the file without quitting XD. I can make edits to other XD files, save, etc. 
https://www.screencast.com/t/M3x2psTW7

 

Any thoughts?

 

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This topic has been closed for replies.
Correct answer Joementum

Thank you for your reply Harshika. As it turns out, after some time, the file came back to life and I haven't had trouble with it since. If it starts to churn again, I'll come back to this post. All the best. 

 

2 replies

J
JoementumAuthor
Participant
July 30, 2021

Too, I ended up checking the Activity Monitor and saw XD was using about 5 GB of memory. I reset the PRAM and reinstalled XD. So far so good. 

 

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    August 3, 2021

    Thanks for sharing the solution that worked for you, Joementum. This might help the customers in need. Please let us know if you face trouble in future using XD.

     

    We will be here to help you.

     

    Thanks,

    Harshika

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    July 12, 2021

    Hi there,

     

    Thank you for reaching out and sorry to hear you are unable to edit this specific file and thanks for sharing the video. We would like to know if you are able to make edits to any other components of this file. 

    Please share the version of XD and the OS of your machine. Is it possible for you to share the XD file with me over a private message so that I can try to edit at my end? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

     

    J
    JoementumAuthorCorrect answer
    Participant
    July 20, 2021

    Thank you for your reply Harshika. As it turns out, after some time, the file came back to life and I haven't had trouble with it since. If it starts to churn again, I'll come back to this post. All the best. 

     

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      July 29, 2021

      Glad to hear that. Please feel free to reach out to us in the future for any query related to XD. We would be happy to help.

       

      Thanks,

      Harshika

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