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alexanderd94316173
alexanderd94316173
Known Participant
June 9, 2020
Answered

Unable to edit/ paste/ delete text in XD text fields.

  • June 9, 2020
  • 8 replies
  • 2944 views

In Adobe XD text fields regulary stop working.

I can't edit / paste / delete text in those inputs fields anymore.

Only closing all Adobe XD windows and restarting the app will fix the problem.

This bug happens every day, multiple times

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    I'm now using XD with a Surface Pro 4 without an external monitor and the issue is still appearing every day multiple times.


    Thanks for confirming Alexander. We will need to check this on a remote session,  I'd request you to contact us directly using this link: http://adobe.ly/1PASjLX

     

    8 replies

    R
    Rajesh28420333sp0o
    Participant
    June 16, 2023

    Hi Adobe Team,
    I'm having the same problem multiple times a day as well and it really impacts my workflow very bad, it makes me stressfull.  I can't edit / paste / delete text in those inputs fields when i tried to text box edit it got all stucks and loading for 3 minuts.  Kindly please help me to get out of this one.

    Working on
    Windows 10 64 bit/Single laptop/Intel(R) HD Graphics 620
    XD Version - 57.0.12

    W
    wwwvinz
    Inspiring
    October 16, 2020

    Same problem here for months and it's getting very annoying...

    Running the latest XD (33.1.12.14) on 

    Win 10 (v18362.1016) / 3 monitors / NVS510

     

    V
    Varuna22049069jec5
    Participant
    December 2, 2021

    I have had the same problem for several months aw well. Sad to see people have been complaining from 2020 and its not been solved. My colleagues also struggle with this everyday

      T
      TeresaLealFaria
      Participant
      September 4, 2020

      Hi, I'm having the same problem multiple times a day as well and it really impacts my workflow.

       

      Working on Windows 10 64 bit with external monitor. XD version 31.0.12.23

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      September 4, 2020

      Hi there,

       

      Sorry to hear you are having trouble using text functions in XD. Would you mind updating XD to the current version 32.2 and let us know if that helps?

       

      Thanks,

      Harshika

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      September 8, 2020

      Hey Teresa,

       

      I would like to follow up on the issue. Could you please confirmn if you're still experiencing the issue or it has been resolved? Please feel free to update the discussion if you need further assistance from us.

       

      We would be happy to help.

       

      Thanks,

      Harshika

      rafaell83457390
      rafaell83457390
      Participant
      August 27, 2020

      Reporting in with the same problem.

       

      Setup:

      Adobe XD v. 32.0.22

      Windows 10 Pro v. 10.0.18363

      Screen setup: laptop + external monitor.

      Graphics card and drive: GeForce GTX 1050 Ti v. 441.45

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      August 27, 2020

      Hi Rafaell,

       

      We apologize for the frustrating experience and thanks for sharing the hardware details. Is it possible for you to share the video of the issue so that we can escalate it to the team? Is it happening with every text box radomly or have you noticed any specific action triggering this behaviour?

       

      We will try our best to investigate on the issue.

       

      Thanks,

      Harshika

      Spas K.
      Community Expert
      Spas K.Community Expert
      Community Expert
      June 18, 2020

      I've been having this problem for months as well with a similar setup. Windows 10, two monitors.

      There have been multiple threads about this I believe, but the issue remains. That whole UWP fiasco just keeps on giving 🙂

       

       

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        June 24, 2020

        Am sorry to hear that. Can you contact us directly using the link Rishabh shared earlier? The team will need to investigate this issue to see what is going wrong.

         

        Thanks

        Preran

        alexanderd94316173
        alexanderd94316173Author
        Known Participant
        June 9, 2020

        I'm using Adobe XD 29.3.32 on  Windows 10 64bit
        My graphics card is a GeForce RTX 2070.
        I have 3 monitors connected.

        The problem occurs with all kind of XD files and multiple times per day.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        June 11, 2020

        Thanks for sharing the details, Alexander. Will it be possible for you to test XD with just one monitor? If yes, please test and check how the application works then. Also please ensure that the Graphics card driver is up to date as per the manufacturer's website.

        alexanderd94316173
        alexanderd94316173Author
        Known Participant
        June 18, 2020

        I'm now using XD with a Surface Pro 4 without an external monitor and the issue is still appearing every day multiple times.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        June 9, 2020

        Hi Alexander,

         

        Sorry to hear about the trouble. In addition to what Italosan asked, please share a few more details like:

         

        1. Do you use two monitors? If yes, I'd recommend disconnected the additional one and test this on the primary screen.
        2. If you have Windows OS, please ensure that the Graphics Card is up to date as per the manufacturer's website.

         

        We're here to help, just need more information.

         

        Regards

        Rishabh

        italosan
        Community Expert
        italosanCommunity Expert
        Community Expert
        June 9, 2020

        Hi, sorry you are having problems with Adobe XD. However, in order to help you, we need some useful information, such as:

        • the version of Adobe XD in us;
        • the characteristics of your computer and OS;
        • if this problem also occurs with other XD files
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