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maxp81114405
Participant
June 4, 2023
Question

Unable to export anything from XD for weeks! I tried uninstalling the app 3 times; nothing works!

  • June 4, 2023
  • 1 reply
  • 177 views

Hi there! 

I have been unable to export anything from Adobe XD for weeks. I've tried everything I could think of:


-Uninstalling the application and reinstalling it completely. 
-Opening a new document. 

Nothing works! And to clarify: it's not an issue with file size or type. I was able to export these before without issues and the files are all very small. 

I am writing here as I have been trying to get in touch with Adobe support for the past 2 weeks and am unable to get in touch with anybody! They have no support email, the only way to reach out is via a chat that nobody ever takes! 

I've opened the chat 8 times and each time I am told "We'll connect you with an agent as soon as possible." but NOBODY ever gets connected! 

One time I left the chat open for 5 hours during work without getting a single reply! 

 

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 5, 2023

    Hi @maxp81114405 ,

     

    We're so sorry to hear about the trouble. This issue may happen because of a lack of permissions, so would you mind checking if the folder location where you're trying to export has full permissions? Please try exporting to a local folder. If you have macOS,  please add XD to the full disc access list. You can access this from the Apple menu > System Settings  >  Privacy & Security > Full disc access.

     

    Let us know if this helps or if you need further assistance.

     

    Thanks

    Rishabh

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