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Zhuen
Participant
Oct 13, 2020 3:22 AM UTC
Question

Unable to export photos in Adobe XD

Hi, I have downloaded Adobe XD recently, but I couldn't export my photos. However, when I saved it in local file and send to others, it can be exported, just failed to export in my computer. Is there any settings that I need to switch or anything I can do to fix this? Or do I need to purchase in order to export?

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    3 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 13, 2020 12:04 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of XD and OS.
    2. Is this happening with a specific file or multiple files?
    3. Are you getting any error while exporting? What exactly happens when you try to export?
    4. Are you trying to export it as JPEG or PNG?

     

    Regards

    Rishabh

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    ZhuenAuthor
    Participant
    Oct 14, 2020 2:38 AM UTC
    Hi Rishabh,

    Thank you for your reply.
    1. I downloaded the latest version of Adobe XD on windows 10.
    2. It is happening to one file currency as I just started using it.
    3. It just says that there is an error exporting the file.
    4. I am trying to export it in JPEG format.

    Thank you.

    Regards,
    Chia Zhu En
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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Nov 2, 2020 12:31 PM UTC

    Hi Chia Zhu En,

     

    Sorry for the delay in response. Are you still experiencing the issue on XD 34.1 version? Are you able to drag the photos into XD.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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