Unable to find and update existing public links after renewal in XD

Forum|Forum|4 years ago
January 19, 2022
1 reply
933 views

Hi all,

My access to adobe xd was removed about one week ago, and today it has been renewed.
After renewal, all published files have been removed, and I cannot update the existing links but only create new ones. On the other hand, I receive notifications about the latest comments on the existing links.

My problem is that I need to update the existing links as there are some comments that I need to keep.
Any suggestion?

Eleni

Product performance

This topic has been closed for replies.

HARSHIKA_VERMA

Community Manager

Hi Eleni5C8B,

Thank you for reaching out and sorry for the trouble. I would like to know if you are the owner of those links that you would like to update. If yes, please ensure you're logged in with the same Adobe ID which you're using before renewal.

We will try our best to help.

Thanks,

Harshika

E

Eleni5C8BAuthor

Participating Frequently

Hello,

Thank you for the quick response,

I am the owner of the prototypes, and also, if the adobe id is my email, it is the same. The only difference I found is that it asked me to select between personal and organizational profiles when I signed in after the renewal. Before, I was on a personal profile.

Is this something that I need to pay attention to?

HARSHIKA_VERMA

Community Manager

Thanks for sharing the info. Yes, I would suggest you to check your links in company profile as well if they are not visible in personal profile.

Let me know if you're able to see the file.

Thanks,

Harshika

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