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Raymundo22647924o77h
Participant
June 6, 2022
Question

Unable to find my cloud files after upadting XD.

  • June 6, 2022
  • 2 replies
  • 379 views

I have been saving everything cloud based lately as I haven't had any issues until today. I have updated my XD and now my files are missing. I saved every file before I closed XD down. When I loaded XD backup to start working on projects I could not find any of my most recent work and ones that I had saved right before closing XD down. I was able to find older versions locally saved, but its not showing all of my work all the way back to March. So all my work from March 12 to now is missing. What do I do?

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2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
June 7, 2022

Hi @Raymundo22647924o77h,

 

Sorry to hear you are unable to see any of your cloud files. In addition to what our expert has suggested, please ensure that you're logged in with the same Adobe ID from which you've created the files.

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

    R
    Raymundo22647924o77hAuthor
    Participant
    June 7, 2022

    I have looked at it, but I am still missing files. Its almost like they didn't exist. Yet, I found my PDF's of the files I did on my local computer.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    June 16, 2022

    That's strange. We would request you to please connect with us directly using our contact us page so that we can help you immediately.

     

    Thanks,

    Harshika

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    June 7, 2022

    Hi Raymundo,

    have you tried checking assets.adobe.com?

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