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mohannad278107089948
Participant
January 5, 2023
Question

Unable to find old cloud files in XD

  • January 5, 2023
  • 1 reply
  • 247 views

cannot find my cloud files on my account one can helo

 

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1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
January 5, 2023

Hi @mohannad278107089948 ,

 

Sorry to hear about the trouble. Please ensure you're signed in with the same Adobe ID using which the files were created. You can also check the files here https://assets.adobe.com/cloud-documents 

 

Another thing that can be checked is, when you sign in on the Adobe Creative Cloud Desktop app, if it gives you two options, personal or organization account, you can try both of them one by one to look for the files. 

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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