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hallokai
Inspiring
January 11, 2022
Question

Unable to fix broken links in XD

  • January 11, 2022
  • 1 reply
  • 2073 views

I had to move my files to another account. Therefor all my linked asstes to XD libraries are broken and i have to fix it.

 

Problem: It's impossible to fixa the links to the "new" library. See video attached.

 

XD library is published. I can also find it in my Creative Cloud > My Libraries.

I have uninstalled and reinstalled latest XD version. XD is running on osx big shure.

 

What else can i do to solve this annoing problem?

 

 

    This topic has been closed for replies.

    1 reply

    M
    Community Manager
    mhiremat@adobe.comCommunity Manager
    Community Manager
    January 11, 2022

    Hi hallokai,

    You can't fix the broken links with the "new " library, broken links will be fixed only with matching assets[ Same as published library] and broken links will apear when the published document has beeen deleted, try to restore the deleted document and publish it again.
    Hope it helps,

     

    Regards,

    Ashwini M Hiremath

     

      H
      hallokaiAuthor
      Inspiring
      January 11, 2022

      Hi Ashwini,
      it is exactly the same xd file/library like before. As i wrote before, i had to tranfer my files from one to another account. Therefor i had to download the files from the private account and upload them to the new company account. (The XD library file also still excists in my private account)

       

      But if i open the XD file with the linked asserts from my company account the links are broken. If i click the red broken link icon it is not possible to choose the library, as you can see in the video in my first message. It seems that there is an issue.

       

      If i click the red broken link icon a layer pops up and i can choose "search libraries". If i click this the cloud manager opens and a notification layer pops up and disappears instandly. Then an empty space is displayed. I would expect to see all my published libray files which i can choose.

      Regards,
      Kai

      H
      hallokaiAuthor
      Inspiring
      January 11, 2022

      sad sad sad...

       

      FYI:

      Now i found this topic which discribes more or less the same issue:
      https://community.adobe.com/t5/adobe-xd-discussions/business-profile-breaks-link-and-ruined-my-life/td-p/12437749/page/2

       

      1. It is really bad that Adobe has no solution for this yet.

      2. Neither it's also sad that it seems that the Adobe support has no clue about this page/manuall:
      https://helpx.adobe.com/enterprise/using/migrate-assets-to-enterprise-account.html

      3. I'm pretty shure the option for "automated asset migration" was not displayed to me when the two profile options came up.

       

      Worst user experience i have erver made and so many time wasted.

       

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