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Stazi627
Participant
Nov 28, 2020 4:20 PM UTC
Answered

Unable to Generate Shareable Link for XD file

Hi, I'm working with an XD file saved to my local desktop with plans to share, but having trouble to generate links for my prototype. 

  • When I try to generate a shareable link, XD says " We can’t create this link because your storage is full. Go to published on the web to remove some links to free up storage"
  • I only used 3.8 GB of my storage...so there is no way my storage is full
  • It is happening with all of my XD files, not just one
  • This is my first time using the generating a sharable link feature
  • I tried to quit the activity monitor and relaunch the app, but it is the same thing over again
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italosan
italosanCorrect answer
Community Expert
Dec 7, 2020 11:31 AM UTC

Yes, as I said, I tried all the methods I can find on Adobe support, but none of them worked. I even tried to use a different laptop, but it still says it is my storage problem


Hi, please try to contact customer service: https://helpx.adobe.com/contact.html

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5 replies

italosan
Community Expert
italosanCommunity Expert
Community Expert
Nov 29, 2020 11:20 AM UTC

Hi, which Adobe XD plan are you using?

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Stazi627Author
Participant
Nov 30, 2020 3:34 PM UTC

Hi, so I have the student plan with access to all the UI/UX, graphic design, and photography applications. My plan says I have 100GB of cloud storage, and I have only used 3.5 GB, so there is no way storage is the issue to generate an XD sharable link.

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italosan
Community Expert
italosanCommunity Expert
Community Expert
Dec 1, 2020 11:19 AM UTC

Thank you for providing us with all this information. Have you tried signing out and back in your Creative Cloud account?

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